Licensing PA Privacy Policy

Last updated: 26 August 2026

Licensing PA is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, contact us or engage us for services. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) apply to us, we will handle personal information in accordance with those requirements.

1. Information we collect

Depending on your enquiry or the service you ask us to provide, we may collect personal information such as your name, contact details, date of birth, address, identification details, business or company details, qualifications, licences or registrations, employment and project history, referee details, application information, supporting documents, payment or transaction information, and communications with us.

We may also collect technical information when you use our website, including IP address, browser or device information, pages viewed and interactions with our website.

2. How we collect information

We usually collect information directly from you through our website, enquiry or booking forms, email, telephone, meetings, questionnaires and documents you provide. We may also collect information from a person you authorise us to contact, referees, employers, training or qualification providers, government or regulatory bodies, publicly available sources, or service providers involved in your matter.

3. Why we use your information

We may use personal information to respond to enquiries, assess the type of service you require, provide licensing, registration, permit, approval, mutual recognition, renewal, variation, company/entity, compliance, document or administrative support services, prepare and manage applications, verify information, communicate with relevant authorities or third parties, process payments, keep business records, improve our services, manage risk and security, and meet legal, regulatory, insurance and record-keeping obligations.

Where permitted by law, we may also use your contact details to send information about our services. You can unsubscribe from marketing communications at any time.

4. When we disclose information

We may disclose personal information where reasonably necessary to provide our services, including to Australian state, territory or Commonwealth government departments, statutory bodies, licensing or registration authorities, regulators, industry bodies, referees, employers, training providers, professional advisers and other people or organisations relevant to your matter.

We may also use third-party providers for website hosting, cloud storage, email, CRM, appointment scheduling, document management, accounting, payment processing, analytics, advertising, IT and cyber security. We do not sell or rent your personal information.

5. Website cookies, analytics and advertising

Our website may use cookies, pixels and similar technologies to operate the site, understand how visitors use it, measure advertising performance and support marketing. We may use services provided by Google, Meta and other technology providers. You can manage cookies through your browser or available website controls.

6. Overseas processing

Some technology providers we use may store, process or access information outside Australia, including in the United States and other countries in which those providers operate. Where Australian privacy law applies to an overseas disclosure, we take reasonable steps required by law to protect personal information.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, multi-factor authentication, secure cloud services, backups, email and endpoint security, confidentiality controls and procedures for handling client information.

We keep personal information only for as long as reasonably necessary for our services, business records, legal or regulatory obligations, disputes or claims. When information is no longer required and we are not required to retain it, we take reasonable steps to securely destroy or de-identify it.

8. Access, correction and privacy complaints

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

If you have a privacy concern or complaint, contact us using the details below. We will review the matter and respond within a reasonable period. If the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The current version will be published on our website.

Contact us
Email: support@licensingpa.com.au