Licensing PA Terms and Conditions

Last updated: 26 August 2026

These Terms and Conditions apply to your use of the Licensing PA website and to services supplied by Licensing PA. By engaging Licensing PA, accepting a quote, making payment, or otherwise instructing us to commence work, you agree to these Terms together with any written quote, proposal or service-specific terms provided to you.

1. Our Services

Licensing PA provides application, licensing, registration, permit, approval, mutual recognition, renewal, variation, upgrade, compliance, document and administrative support services across Australia.

We assist clients to prepare, organise and submit applications and supporting information. We are an independent service provider and are not a government department, regulator, licensing authority or decision-maker.

Our services do not guarantee that an application will be accepted, approved, processed within a particular timeframe or result in a particular outcome. Final decisions, requirements and processing times are determined by the relevant authority or third party.

2. Information and Client Responsibilities

You are responsible for providing complete, accurate, current and truthful information and documents, including information supplied by referees, employers or other third parties on your behalf.

You must promptly tell us if information changes or if you become aware that information provided is incorrect or incomplete. We may pause or stop work where we reasonably believe information is false, misleading, incomplete, unlawful or unsuitable for submission.

You remain responsible for reviewing documents and confirming that information is correct before submission where we ask you to do so.

3. Scope of Work

The services included will be those described in our quote, invoice, booking, proposal or other written communication with you.

If additional work becomes necessary because your circumstances change, an authority requests further information, extra evidence is required, or the work falls outside the agreed scope, we will discuss any additional fees with you before carrying out chargeable extra work.

4. Fees and Payment

Where a price is described as 'from', is not fixed, or work is charged at an hourly rate, we will provide a written estimate and, where appropriate, a periodic or milestone payment schedule for your approval before work commences. Unless otherwise agreed in writing, an initial payment of 50% of the estimated professional fees is payable before onboarding begins. By accepting our agreement and making this payment, you authorise us to commence the onboarding phase, which includes client intake, eligibility assessment, file review, document preparation, and any preliminary correspondence or coordination on your behalf.

Fixed-fee payments and the 50% initial payment are non-refundable once onboarding has commenced, as they represent fair compensation for the time, resources, and preparatory work invested on your behalf from the point of engagement. This applies regardless of whether you subsequently decide not to proceed, subject to any rights or remedies that cannot be excluded under the Australian Consumer Law.

If hourly work is likely to exceed the approved estimate, we will notify you in advance and obtain your approval before proceeding with additional chargeable work.

5. Cancellations and Refunds

You may cancel our services by notifying us in writing. If you cancel after accepting our agreement and making payment, the applicable fixed fee or 50% initial payment is non-refundable where onboarding has commenced, as these amounts represent fair compensation for work already performed, resources allocated, and costs incurred on your behalf up to the point of cancellation.

We may consider cancellations arising from exceptional or unforeseen circumstances on a case-by-case basis. Any amounts paid beyond the applicable fixed fee or 50% initial payment will be assessed against work performed, costs incurred, the agreed payment structure, and applicable law.

6. Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies. These include guarantees that services will be provided with due care and skill, be reasonably fit for any disclosed purpose, and be supplied within a reasonable time where no time has been agreed.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded or limited.

7. Timeframes and Third Parties

Any timeframe we provide is an estimate unless we expressly agree otherwise in writing. Timeframes may be affected by your response times, third-party availability, government or regulator processing times, system outages, changes in requirements or matters outside our reasonable control.

Where appropriate, you authorise us to communicate with relevant authorities, referees, training organisations, assessors and other parties as reasonably necessary to perform the agreed services. You may withdraw that authority at any time, although doing so may affect our ability to continue the service.

8. Website Information

Information on our website is general information only and may change as laws, policies, forms, regulator requirements and industry practices change. We take reasonable care to keep information current but do not guarantee that every page will always reflect the latest requirement for every jurisdiction or application type.

Website information is not legal, financial, tax or other professional advice. You should obtain specialist advice where your circumstances require it.

9. Liability

To the extent permitted by law, Licensing PA is not responsible for loss caused by a decision, delay, refusal, policy change or action of a government authority, regulator or other third party, or by inaccurate, incomplete or late information supplied by you or on your behalf.

We are not liable for indirect or consequential loss to the extent such liability can lawfully be excluded. Nothing in this clause limits liability where it would be unlawful to do so, including rights and remedies under the Australian Consumer Law.

10. Privacy and Intellectual Property

We handle personal information in accordance with our Privacy Policy. By engaging us, you acknowledge that information may need to be collected, used and disclosed as reasonably necessary to provide the service you have requested.

Unless otherwise stated, the content, branding, templates, guides and materials created by Licensing PA remain our intellectual property. You may use documents prepared specifically for you for your own personal or business purposes, but you must not reproduce, resell or commercially distribute our general materials without permission.

11. General

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply.

We may update these website Terms from time to time. The version applying to a service already purchased will generally be the version in effect when you engaged us, unless a change is required by law or agreed with you.

These Terms are governed by the laws of Queensland, Australia. This does not limit any rights you may have under laws that apply in another Australian state or territory and cannot lawfully be excluded.

Questions about these Terms can be sent to support@licensingpa.com.au.